Shipping policy

Shipping Policy – Ocean Curls

Processing Time
All orders are processed within 1–2 business days after payment is received. Orders are not shipped or delivered on weekends or public holidays.

During periods of high order volume, shipments may be delayed slightly. If there is a significant delay in shipping your order, we will contact you via email.

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Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location.

Australia
• Standard Shipping: $9.95 AUD (3–7 business days)
• Express Shipping: $14.95 AUD (1–3 business days)

New Zealand
• Standard International Shipping: $19.95 AUD (6–10 business days)

United States & Canada
• Standard International Shipping: $24.95 AUD (7–14 business days)

United Kingdom & Europe
• Standard International Shipping: $27.95 AUD (7–14 business days)

Asia
• Standard International Shipping: $19.95 AUD (6–12 business days)

Delivery times are estimates only and may vary depending on destination, customs processing, and courier services.

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Shipping Providers
Ocean Curls ships orders using trusted carriers such as Australia Post and DHL to ensure reliable delivery.

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Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can monitor the progress of your delivery.

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Customs, Duties & Taxes (International Orders)
International shipments may be subject to customs duties, taxes, or import fees depending on the destination country. These charges are the responsibility of the customer and are not controlled by Ocean Curls.

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Incorrect Shipping Addresses
Please ensure your shipping address is correct at checkout. Ocean Curls is not responsible for orders shipped to incorrectly provided addresses.

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Lost or Damaged Packages
Ocean Curls is not responsible for packages lost or damaged in transit. If your order arrives damaged, please contact the shipping carrier to file a claim. Please retain all packaging materials when submitting a claim.

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Contact Us
For any shipping questions, please contact us at:
info@oceancurls.com.au