Shipping policy
Shipping Policy — Ocean Curls
Where we ship
Ocean Curls ships within Australia and to New Zealand. All orders are packed and dispatched from Murrumba Downs, Queensland.
Processing time
Orders are packed and dispatched within 1–2 business days of payment. We do not dispatch on weekends or Queensland public holidays. During busy periods this can stretch slightly — if your order will be delayed beyond 2 business days, we will email you.
Shipping rates and delivery estimates
All prices are in Australian dollars (AUD). Your rate is calculated at checkout.
Australia
• Standard: $10.00 (3–7 business days)
• Standard: FREE on orders of $51.00 or more
• Express: $15.00 (1–3 business days)
New Zealand
• Standard International: $20.00 (6–10 business days)
Delivery estimates come from the carrier and are counted from the date of dispatch, not the date you place your order. Deliveries to regional and remote areas can take longer.
Tracking your order
You will receive a confirmation email as soon as you order, and a second email with tracking details once your parcel is dispatched. If you have not received tracking within 3 business days, please check your spam folder, then email us.
Lost, delayed or damaged parcels
If your parcel arrives damaged, or has not arrived within 10 business days of dispatch (Australia) or 15 business days (New Zealand), email info@oceancurls.com.au with your order number and we will sort it out with the carrier on your behalf.
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a parcel is lost in transit or arrives damaged, we will arrange a replacement or a refund — you do not need to chase the carrier yourself.
Incorrect or incomplete addresses
Please double-check your delivery address at checkout. If your order has not yet been dispatched we can usually correct the address free of charge, so contact us as soon as you notice. If a parcel is returned to us because the address was wrong or incomplete, we will re-send it once return postage is covered.
New Zealand orders — duties and GST
New Zealand orders may attract GST or duties on arrival, charged by New Zealand Customs. These charges are not included in our prices and are payable by the recipient.
Questions
Email info@oceancurls.com.au and we will reply within 2 business days.
Last updated: 25 July 2026