FAQ
If your question is not answered here, email info@oceancurls.com.au and a person will get back to you.
Shipping
Where do you ship to?
Anywhere in Australia, and to New Zealand. Every order is packed and sent from Murrumba Downs, Queensland.
What does shipping cost?
- Australia Standard — $10.00, 3–7 business days. Free on orders of $51.00 or more.
- Australia Express — $15.00, 1–3 business days.
- New Zealand Standard International — $20.00, 6–10 business days.
How quickly do you send it?
Within 1–2 business days of payment. We do not dispatch on weekends or Queensland public holidays.
When does the delivery estimate start?
From the day we dispatch, not the day you order. Regional and remote addresses take longer than the ranges above.
Returns
Can I return something?
Yes. You have 30 days from receiving your item. It needs to be unused, in its original packaging, with your receipt or proof of purchase.
How do I start a return?
Email info@oceancurls.com.au within 30 days with your order number and the reason. If the return is approved we send you a prepaid Australia Post label, so it costs you nothing to send back. Returns posted to us without approval first cannot be processed.
My order arrived damaged, or it is the wrong item.
Please check your order as soon as it arrives and contact us straight away so we can put it right.
The products
Which one do I start with?
The routine is four steps in order: shampoo to cleanse, conditioner to condition, leave-in curl cream to style, and sea salt spray to finish. If you want all four, the Full Routine Kit is everything in one box, and it is the only single purchase that clears the free shipping threshold on its own.
Is the shampoo sulphate-free?
Yes. It cleanses gently so it does not strip the natural oils that hold your curl pattern together.
Where are your products made?
In Australia, with thoughtfully selected, hair-loving ingredients.
Will the sea salt spray dry my hair out?
It is formulated for beach texture rather than actual seawater, which is what strips moisture. It is designed to be used after the conditioner and curl cream, not on its own.
Orders and discounts
Is there a discount for new customers?
Yes — 15% off your first order when you join our email list. The code is emailed to you as soon as you sign up.
Can I change or cancel an order?
Email us as soon as you can. If it has not been dispatched yet we can usually help; once it is with Australia Post we cannot recall it.
How do I get in touch?
Email info@oceancurls.com.au, or use the contact page. We answer as quickly as we can.